Support Coordination
Support Coordination
Support coordination is a service provided to individuals with disabilities, chronic illnesses, or other complex support needs to help them navigate and access the various services and supports available to them. The goal of support coordination is to empower individuals to achieve their goals, enhance their independence, and improve their quality of life by connecting them with appropriate resources and services. Here are key aspects of support coordination:
- Assessment and Planning: Support coordinators conduct comprehensive assessments to understand the individual’s strengths, needs, goals, and preferences. Based on this assessment, they work collaboratively with the individual and their support network to develop a personalized support plan.
- Resource Identification: Support coordinators identify and connect individuals with a wide range of formal and informal supports available in the community. This may include healthcare services, housing assistance, educational programs, employment services, transportation options, social activities, and other relevant resources.
- Service Coordination: Support coordinators facilitate access to services and supports outlined in the individual’s support plan. They help individuals navigate complex systems, such as healthcare, social services, and disability support systems, and assist with scheduling appointments, completing paperwork, and coordinating care between multiple providers.
- Advocacy: Support coordinators advocate on behalf of individuals to ensure their rights are respected, their needs are met, and they receive appropriate services and supports. This may involve advocating for policy changes, appealing denials of services, or resolving conflicts with service providers.
- Monitoring and Review: Support coordinators regularly monitor the individual’s progress towards their goals and review the effectiveness of the support plan. They make adjustments as needed based on changes in the individual’s circumstances, preferences, or goals.
- Crisis Intervention: Support coordinators provide assistance and support during times of crisis or emergency. They help individuals access immediate assistance, develop crisis management plans, and connect with appropriate crisis intervention services.
- Capacity Building: Support coordinators empower individuals to build their skills, knowledge, and confidence in self-advocacy and self-management. They provide education, training, and resources to help individuals become more independent and capable of navigating their support systems.
- Collaboration and Networking: Support coordinators collaborate with a diverse range of stakeholders, including individuals, families, caregivers, service providers, government agencies, community organizations, and advocacy groups. They build partnerships and networks to enhance coordination and improve access to resources and supports.
- Person-Centered Approach: Support coordination services are delivered in a person-centered manner, respecting the individual’s autonomy, preferences, and choices. Coordinators work closely with individuals to ensure that services and supports align with their goals and values.
Support coordination services are typically provided by professionals such as case managers, care coordinators, or support coordinators employed by disability service organizations, healthcare agencies, government agencies, or private providers. The specific models and funding mechanisms for support coordination may vary depending on the country, region, or funding source.